Loading…
Customer care
Every PAN Furniture piece is delivered and set up by our own team. Here is exactly how delivery fees, scheduling, returns and the warranty work.
We deliver with our own trucks and crew, not a courier, so the fee depends on your city or municipality rather than on the size of the order. Use Estimate your shipping on any product page, or see the exact fee at checkout after you pick your city.
In-stock pieces ship within the week. Made-to-order pieces are built in our San Pedro, Laguna workshop and delivered in 4–6 weeks.
Need a different date? Once a date is confirmed, moving it carries a one-time ₱500 rescheduling fee, added to your balance. If nobody can receive the delivery on the confirmed date, the piece returns to our warehouse and we reschedule with you the same way.
Please inspect the piece before you sign. Damage, a missing part or a wrong item noted at delivery goes back with our team for repair or replacement at no cost. Anything you notice after delivery is handled under the warranty below.
Made-to-order pieces are built to your chosen size, fabric and finish, so change-of-mind returns are not accepted once production has started. Ready-to-ship pieces follow the same inspect-before-signing rule.
Every delivery comes with a signed Product Warranty Certificate. Keep it with your official receipt; both are required for a claim. Coverage runs from the delivery date:
6 months
for promo items
1 year
for customized items, unless stated otherwise on the certificate
Provided the item is used under normal conditions with proper care and maintenance:
Repairs are complimentary. Pickup and delivery for warranty service are shouldered by the client.
